Automation
Safety rails and limits
The guardrails that turn an automatic send into a draft, and the hard ceilings you cannot switch off
Safety rails sit between a rule deciding to send and the reply actually going out. Every rail has the same effect when it trips: the reply is still written, but it is left as a draft for a human instead of being published. Nothing is silently discarded.
The four configurable rails
| Rail | What it does |
|---|---|
| Send negative reviews to draft | Any review classified negative is drafted rather than sent, whatever its star rating. |
| Skip very short reviews | Reviews under a character count you set are left alone — there is rarely anything useful to answer. |
| Cool-off after a 1★ review | For a number of hours you choose, that app stops auto-sending. Prevents a cheerful automated reply landing moments after a furious one-star. |
| Daily auto-send cap | A ceiling on how many replies this rule may send in a rolling 24 hours. |
They are evaluated in that order, and any one of them demoting a reply to draft is enough — the rest are not consulted.
Limits you cannot turn off
| Limit | Value | Scope |
|---|---|---|
| Auto-send ceiling | 500 replies per 24 hours | Whole organization |
| Minimum body length for praise | 20 characters on 5★ reviews | Always applied |
| Auto-draft batch size | 10 reviews per app per cycle | Per processing tick |
The 500/day ceiling is organization-wide and counts every rule together. Reaching it demotes all further replies to drafts for the rest of the window and raises an alert, so you find out from a notification rather than by noticing replies stopped.
Watching automation before trusting it
The rule list shows drafts versus auto-sends over the last 24 hours per ruleset. Before raising a rule from Draft only to Auto-send some, read a day of what it produced — the coverage figures tell you how much it would have sent, and the drafts tell you whether you would have been happy for it to.
Stopping automation quickly
- Pause all auto-replies — one switch, stops every rule immediately, keeps them all configured
- Lower a single rule to Draft only — narrower, keeps automation running elsewhere
- Pause the app itself on the Apps screen — stops syncing entirely, not just replying