Reviews
Filtering, sorting and search
Narrow the inbox to exactly the reviews you want, and understand what each sort order ranks by
The filter rail combines: pick a store, a rating and a status and you get only the reviews matching all three. Every filter shows a live count, so you can see how many reviews a choice covers before you make it.
Filters
| Filter | Options |
|---|---|
| Store | iOS, Android, or both |
| Account | Any account you have connected — useful when one team handles one client |
| Status | Unanswered, Replied, or Pending Apple |
| Rating | 1 to 5 stars, each with a count |
| Sentiment | Positive, Neutral, or Negative — see Sentiment and themes |
| Version | The app version the reviewer was running |
| Date | Last 24 hours, 7 days, or 30 days |
Search
The search field filters the list as you type, across review text, reviewer name, and title. It combines with whatever filters are active, so you can search within just the unanswered one-star Android reviews.
Sort orders
| Sort | Ranks by |
|---|---|
| Most recent | Newest review first. The default. |
| Oldest first | The backlog, oldest end first. |
| Most favorable | Highest rating first. |
| Most critical | Lowest rating first. |
| Most helpful | ReviewDesk's own helpfulness score — see below. |
How "Most helpful" is calculated
The score blends three signals, weighted, and is recomputed nightly:
- Rating extremity (40%) — one- and five-star reviews carry more signal than three-star ones
- Content depth (30%) — a considered paragraph outranks "good app"
- Recency (30%) — a problem reported this week matters more than the same one last quarter
The intent is to surface the reviews most worth a human answer. It is a triage aid, not a measure of what other users found useful.
Keyboard and links
- The selected review is reflected in the page URL, so it can be bookmarked or shared
- Esc closes the review drawer
- The list loads more reviews as you scroll rather than paginating