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It's a mobile view of your ReviewDesk inbox: read new App Store and Google Play reviews, see sentiment and rating trends, and send AI-drafted replies from your phone. Connecting an app to ReviewDesk itself is done from the web dashboard, not the mobile app.

The app supports iOS 16 and later, on iPhone and iPad. If you're on an older version, use the web dashboard — it works in any modern mobile browser.

No. Sign in with the same email and password (or SSO on Business) you use on the web. Your apps, inbox, and team stay in sync automatically.

Yes — turn it on under Settings → Security → App Lock. This adds a biometric check on top of your regular login.

Open the review, tap Draft reply to generate an AI-suggested response, edit it, then tap Send. It posts directly to the App Store or Google Play — nothing posts without you tapping Send, unless you've turned on auto-reply rules.

Yes. The inbox is unified across every connected app and store, regardless of which mobile app you're viewing it from.

Apple moderates App Store replies before they go live, which can take up to 24 hours — ReviewDesk shows this as Pending so you know it's in review rather than stuck. Google Play replies post immediately as Live.

You can edit a sent reply — the update posts back to the store through the official API, and ReviewDesk keeps a local edit history. Deleting a reply has to be done directly in App Store Connect or the Google Play Console.

Settings → Notifications, then enable New reviews. Scope it further — e.g. only 1–2 star reviews, or only specific apps.

Confirm notifications are allowed for ReviewDesk under iOS Settings → Notifications → ReviewDesk. If enabled there but still not arriving, check the specific alert type inside the app's own Notification settings.

Pull down on the inbox to force a refresh. If reviews are also missing on web, the store connection needs attention — check Connected Apps for a "needs attention" status.

Force-close and reopen, and confirm you're on the latest App Store version. Report persistent issues via Settings → Help → Report a Problem.

Android 9 (Pie) or later, available on the Google Play Store — search "ReviewDesk."

No — both mobile apps cover the same core workflow. Admin-only functions stay web-dashboard-only on both platforms.

Yes — sign in with an individual teammate's login rather than sharing one account, so replies are attributed correctly per person.

Tap the review, then Draft reply for an AI-suggested response, edit if needed, then Send — it posts straight to the Google Play Console.

Yes — tap the filter icon to filter by star rating, app, date range, or reply status.

Yes — reviews in another language show a Translate toggle inline, on both Android and iOS.

Settings → Notifications, then set thresholds — e.g. only 1–2 star reviews, or only apps you're assigned to.

Some Android manufacturers restrict background activity. Exclude ReviewDesk from battery optimization under Settings → Apps → ReviewDesk → Battery.

Pull to refresh first. If that doesn't help, confirm your internet connection and that the app is updated to the latest Play Store version.

Usually after a password change or a revoked session from Settings → Team on the web. Sign back in — drafts in progress are preserved.

ReviewDesk pulls every App Store and Google Play review into one inbox, tracks rating and sentiment trends, and helps your team reply faster with AI-drafted responses. Built for teams managing reviews across multiple apps who don't want to check two separate store consoles.

Apple App Store and Google Play today. Samsung Galaxy Store, Huawei AppGallery, and RuStore can be added on request — contact support for a walkthrough.

It reads the review's content and rating, then drafts a reply in the tone you've set under Settings → AI → Default Tone. Every AI draft is editable before sending, and nothing sends automatically unless you've explicitly turned on auto-reply rules.

No — credentials are used only to pull reviews and post replies you've approved, or that match a rule you've explicitly configured. ReviewDesk never edits your app listing, pricing, or any other store-side setting.

Rulesets scope to your org, an account, or a single app, with graduated automation levels — draft_only, auto_send_some, or auto_send_all. You can set a per-rating tone and send/skip decision, plus daily send caps and cool-offs, so you're never betting the whole inbox on day one.

Paste a screenshot of a review and ReviewDesk's OCR agent matches it to the real review in your database and drafts a reply. It's confidence-scored, and nothing posts until you explicitly send, edit, or cancel it.

Yes — the reviewdesk-mcp server exposes tools for listing apps and reviews, drafting replies from a screenshot or review ID, confirming a post, and pulling metrics, so you can triage and reply without leaving your editor.

Yes — editing a sent reply pushes the update back to the store through the official API, and ReviewDesk keeps a local edit history.

Connected Apps → Add App → iOS, using an App Store Connect API key with Customer Support access — see the Docs page for the full walkthrough.

Connected Apps → Add App → Android, using a Google Play service account JSON key with read-only "view app info" permission.

Free covers 2, Starter 5, Growth 20, Business unlimited. An iOS build and Android build of the same product count as two.

Usually an expired or revoked credential on the store side. Go to Connected Apps, open the affected app, and follow the prompt to reconnect — history isn't affected while disconnected.

Free ($0), Starter ($59/mo), Growth ($199/mo), Business ($549/mo) — all paid plans include unlimited AI-drafted replies.

Settings → Billing → Change Plan. Upgrades apply immediately with prorated billing; downgrades and cancellations take effect at the end of the billing period.

Yes — toggle Annual on the Pricing page for 20% off vs. paying monthly.

Settings → Billing → Invoice History — downloadable as a PDF, and emailed automatically at each charge.

Settings → Team → Invite, then enter their email and choose a role. Starter includes 3 seats; Growth and Business include unlimited seats.

org_owners get full access — billing, integrations, team, settings. team_members can be scoped org-wide or to specific apps, with a canReply permission flag set independently of role — handy for a client-specific contractor who should only touch that client's apps. A separate super_admin role manages the platform console across organizations.

Yes, on the Business plan — set it up under Settings → Security → Single Sign-On.

Yes — per-app credentials (Play service-account JSON, App Store .p8 keys) are encrypted at rest with AES-256-GCM and used only server-side to fetch reviews and post approved replies. No one on the ReviewDesk team can view your raw credentials.

Disconnect it from Connected Apps in ReviewDesk, and separately revoke the credential from App Store Connect or the Google Play Console.

Retained for 30 days in case you resubscribe, then permanently deleted. Contact support for earlier deletion.