Developers
MCP tool reference
What a connected assistant can read and change, and why every mutation takes two steps
Once connected, your assistant gets the tools below. They fall into two groups: tools that read, which run directly, and tools that change something, which do not.
Reading
| Tool | What it does |
|---|---|
get_session_context | Who you are, which organization, and what you can access. |
list_apps | Your connected apps and their sync status. |
list_reviews | Search and filter reviews, with the same filters as the inbox. |
get_review | One review in full, including any existing reply. |
list_alerts | Recent alerts. |
get_analytics | Dashboard-style metrics. |
get_account_overview | A roll-up across an account. |
get_pipeline_status | Whether ingestion and classification are running and current. |
list_team_members | Members and their assignments. |
get_reply_status | Where a specific reply is in its lifecycle. |
Drafting and translation
| Tool | What it does |
|---|---|
draft_reply | Generate a draft for a review by ID. |
draft_reply_from_screenshot | Match a pasted screenshot to a review and draft a reply. See Screenshot-to-reply. |
translate_review | Translate a review into a target language. |
adjust_support_email | Add or remove the support-email line on an existing draft. |
Changing things
| Stage | Confirm | Covers |
|---|---|---|
stage_reply | confirm_reply_action | Sending or editing a reply. |
| — | confirm_post_reply | Publishing a draft that is already prepared. |
stage_app_change | confirm_app_change | App settings and credentials. |
stage_team_change | confirm_team_change | Members, assignments, reply permission. |
Two further tools change configuration and follow the same discipline: manage_app_connection for connecting and pausing apps, and manage_auto_reply for automation rules. triage_alerts marks alerts read.
What still applies
Working through MCP does not bypass anything. Drafts count against your daily generation limit, replies obey store character caps, automation rules still govern what sends automatically, and a team member’s assignments still scope what they can see.