Automation & the AI agent
General questions about ReviewDesk, connecting apps, your plan, your team, and your data.
How does auto-reply automation actually work?
Rulesets scope to your org, an account, or a single app, with graduated automation levels — draft_only, auto_send_some, or auto_send_all. You can set a per-rating tone and send/skip decision, plus daily send caps and cool-offs, so you're never betting the whole inbox on day one.
What is the screenshot-to-reply feature?
Paste a screenshot of a review and ReviewDesk's OCR agent matches it to the real review in your database and drafts a reply. It's confidence-scored, and nothing posts until you explicitly send, edit, or cancel it.
Can I use ReviewDesk from Claude Desktop or Cursor?
Yes — the reviewdesk-mcp server exposes tools for listing apps and reviews, drafting replies from a screenshot or review ID, confirming a post, and pulling metrics, so you can triage and reply without leaving your editor.
Can I edit a reply after it's already posted?
Yes — editing a sent reply pushes the update back to the store through the official API, and ReviewDesk keeps a local edit history.