About ReviewDesk
General questions about ReviewDesk, connecting apps, your plan, your team, and your data.
What is ReviewDesk?
ReviewDesk pulls every App Store and Google Play review into one inbox, tracks rating and sentiment trends, and helps your team reply faster with AI-drafted responses. Built for teams managing reviews across multiple apps who don't want to check two separate store consoles.
Which app stores does ReviewDesk support?
Apple App Store and Google Play today. Samsung Galaxy Store, Huawei AppGallery, and RuStore can be added on request — contact support for a walkthrough.
How does the AI decide what to write in a reply?
It reads the review's content and rating, then drafts a reply in the tone you've set under Settings → AI → Default Tone. Every AI draft is editable before sending, and nothing sends automatically unless you've explicitly turned on auto-reply rules.
Does ReviewDesk ever post or edit anything in my store accounts without me asking?
No — credentials are used only to pull reviews and post replies you've approved, or that match a rule you've explicitly configured. ReviewDesk never edits your app listing, pricing, or any other store-side setting.