Reviews & replies
For the iPhone/iPad app. For connecting an app's reviews via App Store Connect, see Product & Account → Connecting Your Apps.
How do I reply to a review from the iOS app?
Open the review, tap Draft reply to generate an AI-suggested response, edit it, then tap Send. It posts directly to the App Store or Google Play — nothing posts without you tapping Send, unless you've turned on auto-reply rules.
Can I see reviews from both iOS and Android on the mobile app?
Yes. The inbox is unified across every connected app and store, regardless of which mobile app you're viewing it from.
Why does a review show as "Pending" instead of "Live" after I reply?
Apple moderates App Store replies before they go live, which can take up to 24 hours — ReviewDesk shows this as Pending so you know it's in review rather than stuck. Google Play replies post immediately as Live.
Can I edit or delete a reply after it's sent?
You can edit a sent reply — the update posts back to the store through the official API, and ReviewDesk keeps a local edit history. Deleting a reply has to be done directly in App Store Connect or the Google Play Console.