Troubleshooting
For the iPhone/iPad app. For connecting an app's reviews via App Store Connect, see Product & Account → Connecting Your Apps.
New reviews aren't showing up on my phone
Pull down on the inbox to force a refresh. If reviews are also missing on web, the store connection needs attention — check Connected Apps for a "needs attention" status.
The app crashes or freezes when I open a review
Force-close and reopen, and confirm you're on the latest App Store version. Report persistent issues via Settings → Help → Report a Problem.